DIGITAL DELIVERY AND SHIPPING POLICY

Last Updated: 5 August 2026

Pakbuy.store sells digital products, including ebooks, digital guides, templates, AI resources, prompt packs, reels bundles, content resources and other downloadable or electronically delivered products.

1. Digital Products Only

Unless a product page expressly states otherwise, all products sold through Pakbuy.store are digital.

No physical item will be shipped to your home or business address.

There are:

• No courier deliveries
• No physical parcels
• No traditional shipping charges
• No customs or import-delivery charges for digital downloads

2. Delivery Method

After successful payment and order verification, digital products may be delivered through one or more of the following methods:

• A download button on the order-confirmation page
• A download link sent to the customer’s email address
• Access through a customer account
• Access instructions sent by email
• A secure cloud-storage or digital-delivery link
• License or login instructions, where stated on the product page

3. Delivery Time

Most digital products are made available immediately after successful payment.

In some cases, delivery may take up to 24 hours because of:

• Payment verification
• Fraud or security review
• Incorrect customer information
• Email-provider delays
• Technical maintenance
• Manual access setup for certain products

An order is considered delivered once the download link, file or access instructions have been made available through the website or sent to the email address provided during checkout.

4. Correct Email Address

Customers are responsible for entering a complete and accurate email address at checkout.

If you entered an incorrect email address, contact [Support Email] with:

• Your full name
• Order number
• Incorrect email address
• Correct email address
• Proof of payment, where requested

We will make reasonable efforts to verify the purchase and resend access.

5. Missing Download Email

Before contacting support, please:

1. Check your inbox.
2. Check spam, junk and promotions folders.
3. Search for “Pakbuy” or your order number.
4. Confirm that payment was successfully completed.
5. Wait up to 30 minutes for ordinary email delays.

If the download is still missing, contact [Support Email]. Please allow up to two business days for a support response.

6. Failed or Expired Links

If a legitimate download link is:

• Broken
• Expired
• Inaccessible
• Connected to a corrupted file
• Missing an advertised file

contact us within 7 days of purchase.

After verifying your order, we may repair the link, replace the file or provide an alternative delivery method.

7. Device and Software Compatibility

Customers should review product descriptions, formats and software requirements before purchasing.

Products may include formats such as:

• PDF
• ZIP
• MP4
• PNG
• JPG
• DOCX
• XLSX
• Editable template links
• Prompt or text files

Pakbuy is not responsible for incompatibility when the relevant requirement was clearly disclosed before purchase. However, we may provide reasonable assistance where possible.

8. Download and Usage Responsibility

Customers are responsible for:

• Downloading purchased files promptly
• Keeping a personal backup
• Protecting download links and login details
• Using compatible software
• Following the license supplied with the product
• Preventing unauthorized sharing or resale

Access may be limited or revoked where there is evidence of fraud, unauthorized redistribution, abuse or violation of the product license.

9. Geographic Availability

Most products can be accessed internationally, subject to:

• Applicable laws
• Payment-provider availability
• Regional platform restrictions
• Sanctions or compliance requirements
• Third-party service availability

10. Contact Information

For delivery assistance:

Email: [Support Email]
Website: Pakbuy.store
Phone: [Phone Number]

Please include your order number when contacting support.